Returns

Returns

We exchange all unused items with their original packaging and garment tags still attached for 30 days of receipt of the merchandises. We are only accepting items for returns purchased at one of our Fjällräven webshops.

To facilitate your return process, we recommend the following steps:

  1. Contact our Customer Service to receive a pre-paid shipping label via email here or by phone 0027 (0) 21 427 9098.
  2. When contacting the customer service the following information should be provided: Name - Surname - Order Number - Address - Phone number
  3. After contacting our customer service, you will receive by email a pre-paid shipping label.
  4. Pack the items and return slip securely in a flybag provided by the courier.
  5. Affix the shipping label outside the flybag, which you have received by Customer Service.

Exchange process

Please note, we do NOT offer monetary refunds. However, we will credit your store account with an equal amount to the initial purchase.

Defects liability

We offer a 2-year warranty period that starts from the purchase date stated on your receipt. For warranty claims to be processed you should be able to present a receipt. Note that we only accept goods purchased through our website. For goods purchased in the store/through resellers the warranty issues should be handled by the respective place of purchase that is specified on your receipt.

If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via email here or by phone (0027 (0) 21 427 9098)