Contact Us


Non-South Africans (US, Canada, Asia, EU etc): Please visit our international contacts page.

Repair and warranty: For items NOT purchased via the Fjällräven web shop, please contact your retailer (if you’re not sure who that is, check your receipt) and they’ll handle your request directly. If you are for some reason not able to get in contact with the retailer please contact the Fjällräven office via email.

If you are/want to become a retailer: Please visit our international contacts page.

Fjällräven Customer Service (webshop related questions)

Fjällräven Customer Service is available from Monday to Saturday between 08:00 AM - 18:00 CAT (Central African Time)

You can contact us via email here.

Is your question time sensitive? Call us on: 0027 (0) 21 427 9098 (international call charges will apply).

Non-webshop related questions

If you can’t find an answer to your question on our FAQ page, you can contact us via email here or call us at 0027 (0) 21 427 9098.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.